Answers to your most important questions.

No doubt you have a few questions about SpinCar. Select from the FAQs below or for answers to any other questions call our New Accounts Team today at (315) 565-6447.

How does SpinCar work with my photography process?

For each car, your photographer will take a series of photos of the car’s exterior, then a series of photos of the car’s interior, and then finally, take a series of hot spot photos of pre-determined features like the engine and trunk. There is no special hardware to purchase.


How much time will it take to photograph a whole car, both inside and out?

The average time for a full 360 walkaround and a full 360 interior view is about 3 minutes. 

Do I need to purchase new equipment such as cameras, lenses, etc.?

When you purchase our complete hardware bundle, we send you a pre-configured  6th gen iPod Touch, HighDefinition Wide Angle Lenses, a Ricoh Theta S Camera as well as accessories that include a portable tripod, and a windshield shade.  We make it as easy as receiving the package and starting to take pictures in minutes with no additional equipment necessary. 


Can SpinCar process my existing inventory photos to make 360 WalkArounds?

SpinCar will process your photos on a go-forward basis once you signup. If you re-take photos of your existing inventory using SpinCar’s process, we’ll process those photos for free, too.


Does SpinCar work with my photo distribution platform?

Yes. Your photographer will continue to use your existing photography distribution platform (or “feed”). After you signup, SpinCar will begin receiving your feed.  SpinCar works with all photography distribution platforms (Authenticom, HomeNet, eCarlist, etc.).


How will I learn to use the Capture App? Are there instructions?

We offer something even better than instruction manuals. A human. Your personal Digital Account Manager will set up a tutorial with whoever wants to learn how to use the app. You will learn everything you need to know, from the camera to the lenses and the use of the Ricoh Theta, as well as best practices to get the most out of your investment. You will be a pro in under 20 minutes!